Country house in Sonora with a solar panel array on the roof, installed by PSE
Warranty policy

Warranties: what happens after the installation

A well-built solar system lasts 25+ years. What matters is not the warranty certificate but a team that responds and a manufacturer that stands behind the equipment.

What the warranty covers

Four distinct coverages

25 to 30 years

Solar panels

Linear power warranty from the manufacturer, depending on brand and model: after 25 years the panel retains at least 80% to 85% of its original nominal power.

Product warranty (defects): 12 to 15 years, depending on manufacturer and model.
10 years + extension

GOODWE inverters

Standard factory warranty of 10 years, depending on model. GOODWE offers extensions of up to 20 years on specific lines; as an Authorized Service Center, we process them and work on the unit directly.

On-site replacement or repair, depending on the failure and the manufacturer's terms.
5 years, by PSE

Installation

Structure, DC/AC wiring, connections and balance-of-plant electrical work. If something fails because of an installation defect, we repair it at no cost.

Includes mounting structures, conduit and enclosures.
Design within ±5%

Expected generation

We compare actual generation against the modeled figure. If the system produces less than the expected range because of poor configuration or installation, we correct it at no cost.

Monitoring report during the first 12 months.
GOODWE Service Center

Why the service center matters

GOODWE is one of the largest inverter manufacturers in the world. When an inverter fails and the installer is not an authorized service center, the customer depends on the distributor and can wait weeks for a replacement. As the only GOODWE Authorized Service Center in Sonora, PSE handles it directly: diagnosis within 24 hours and on-site replacement, with no intermediaries.

Most installers say "it has a factory warranty," and when something fails, you have to file with a distributor in another state and wait weeks. With us, the response is local and the inverter is producing again the same day.

  • Direct service of inverters under warranty
  • Access to original spare parts from a local warehouse
  • GOODWE extended warranty available (up to 20 years, depending on model)
  • Bilingual technical support line with the manufacturer
  • Periodic certified training
What is NOT covered

The limits, stated plainly

These are the cases where the warranty does not apply and you would need to rely on your property insurance or on billed service.

  • Damage from unprotected lightning strikes (check the grounding system and surge protection devices).
  • Damage from flood, fire, vandalism or extreme weather events, which are covered by property insurance.
  • Modifications, interventions or repairs not authorized by PSE personnel.
  • Preventive maintenance not carried out according to the agreed program.
  • Changes in the rules of CFE, Mexico's state-owned electric utility, after the interconnection date that require adjustments.

Send us your CFE bill. We'll tell you what you can save.

A proposal with real numbers in 5 business days, not brochure estimates.

No cost, no obligation.

Next step

We service GOODWE inverters installed by others

If you bought from another installer and your GOODWE inverter needs attention, we can step in as an Authorized Service Center.

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